whole foods market revisited

it’s now over two months since whole foods opened its first british store, which my friend liz visited, and then wrote about, on its opening evening. i’ve been to whole foods a couple of times now and thought i should add my thoughts to hers.
despite the fact that it took me six weeks to walk through the doors of the shop, i was excited about whole foods’ arrival. as liz said, it was enormously hyped and given its size i was expecting an amazing addition to my london foodie address book. just how many new and exciting products could they fit into a department store?!? i was keen to find out.
sadly, my overwhelming feeling is one of disappointment. all those new and exciting products, that i’d not seen in other shops or markets? they just weren’t there.
i know that i make quite a lot of effort to shop in a broad range of delis, specialist food shops and markets so perhaps it’s not surprising that most of the products on whole foods shelves were familiar. for a lot of people though, i think that’s probably its biggest selling point. you no longer have to visit all those individual shops, as here everything is under one roof.
however, for someone like me, who enjoys making time for exploring food shops, what you save you in time and effort you (and all of us) lose, by not supporting individual businesses that collectively give london its wonderful food diversity.
setting all that aside, and looking at the shop on its own merits, whole foods is a mixed bag. the basement is reminiscent of an upmarket traditional supermarket, stocking meat, fish, fruit, vegetables and a wide range of store cupboard products. i liked the range of the fruit & veg section - fresh water chestnuts or palm hearts anyone? there was a wonderful table of heirloom tomatoes but the air-con means that none of the fruit or vegetables smell of much, which is a real disappointment and put me off buying anything, as did the prices!
the fish counter is not bad and the shelves of other products hold a huge number of ethnic ingredients, pickles, chutneys, jams, spices, oils and vinegars as well as an extensive range of (mostly organic) drinks, juices, biscuits and snacks. it is the products on these shelves that you can find scattered across london, and in the case of the ethnic products, at much cheaper prices in shops within those communities. there is also an extensive toiletries section, focussing on organic and natural products.
the ground floor is home to the bakery (interesting looking bread but awful looking cakes, all butter icing and lurid colours), cheese counter and room (the icy temperatures hide the wonderful aroma of the cheeses) and a fabulous cold-meats counter (a wonderful range of salamis, sausages, hams and similar meaty products). the smell of the olives, capers and other mezze snacks that are on display next to this counter practically had me drooling in the aisles.
there is also a large wine area (which i didn’t explore) plus chiller cabinets stacked high with foods you could create a picnic from – hummus, olives, cheese etc. there was also a salad bar and a hot-food unit both of which contained too many things that looked tired and unappealing – dried up macaroni cheese, madam?

as liz wrote, the café area upstairs is nothing special but, there is some seating next to the wonderful tall windows which look out over the high street and these are well worth seeking out if you decide to stop for a drink or something to eat.
did i buy anything? well, yes, of course! some chocolate-coated ginger for david, smoked oatcakes, a fig vinegar, some gruyere cheese, chilli paste plus packets of pink peppercorns and szechuan peppercorns.
£18 lighter and with a small bag in my hand, i left the shop with mixed feelings. somehow i was missing something that had never existed, except in my head.
the barkers building, 63–97 kensington high street, london w8 5se

Reader Comments (8)
hi delta pearl - i don't think it's as simple as positive or negative. there were definitely areas were things can be done better/ my expectations were not met but the shop does have lots of plus points. definitely visit and let me know what you think - the more opinions the better!
All the products on the shelves are lined up with all labels to the front so it all looks lovely and very smart.
With their location it is the acceptable place for the Kensingtn "yummy Mummies" to be seen shopping for healthy food for their families.
Their meat looked very very good. I must go and buy some steaks and see how they are.
www.fussfreeflavours.blogspot.com
The food is tired and the lack of customers is making it more so. It seems if you are after dry goods and aged steak it is ok,but for the rest it is sinking fast,as must be the store with a breakeven of £500,000 a week,how long can it continue,being holed below the waterline.
Salads and hot food at £1.79 /100gms rapidly mounts up to almost £18.00 and is a real shock to the System !!
The real problem though is they do not listen to feedbac and the heavies at the door is not really necessary for cheese and wine !!. The good bits as previously mentioned are the cold meats and the steaks...sausages forget it. The cheese room will give you frostbite !
they've been open 3 months or so - perhaps we'll start to see some changes soon where things aren't working.
No way are they going to risk more Stores. If it is not working in London,its not going to work anywhere !
They need to go to Selfridges,Harvey Nics or Harrods to see how they make a success of Food retail.
If they are trading at more than £100,000 a week I would be astounded !! so do the math